At IUH Translators, we are committed to providing our clients with high-quality translation services. We understand that circumstances may arise where you require a refund. This policy outlines the guidelines for requesting and obtaining a refund for our services.

Our Guarantee:

We stand behind the accuracy and quality of our translations. If you are not satisfied with the translation provided, please contact us within 7 days of receiving your completed document. We will work with you to address your concerns and make every effort to revise the translation to meet your expectations.

Refund Eligibility:

While we strive for 100% client satisfaction, translations are considered intangible services, and as such, refunds are handled on a case-by-case basis. Here are the situations where a refund may be considered:

  • Significant Errors: If the translation contains significant errors that alter the meaning of the original text and we are unable to rectify them to your satisfaction.
  • Undelivered Services: If we fail to deliver the translated document within the agreed-upon timeframe and an extension is not feasible for your needs.

Non-Refundable Circumstances:

  • Change of mind: We are unable to offer refunds if you simply change your mind about the translation after it has been delivered.
  • Minor Errors or Subjective Disagreements: We do not offer refunds for minor grammatical errors or subjective disagreements regarding style or word choice, as long as the overall meaning and accuracy of the translation are maintained.
  • Delays Caused by the Client: Delays in delivery due to client-provided reasons, such as incomplete information, late responses, or changes to the source material, will not be eligible for a refund.

Refund Process:

To request a refund, please contact our customer support team at [support@iuhtranslators.com] within 7 days of receiving your translated document. Please provide your order details and a clear explanation of the reason for your refund request. We will review your request and respond within 3 business days.

If your refund is approved:

  • You will receive a confirmation email.
  • Refunds will be processed using the original payment method.
  • Please allow for a reasonable processing time for your refund to be reflected in your account.

We value your business and appreciate your understanding of our Refund and Returns Policy.